FREQUENTLY ASKED QUESTIONS (FAQ)

 

How much does it cost?

Typically a Unit Of Competency (UOC) with all of the SUPPORT by SDL benefits (Validation tool, Learning Materials, Assessments, Observation Forms, Classroom PowerPoints, Policies and Procedures and template forms) are $22.40 per student.  Discounts are available for large volume users.

 

What units can I purchase?

Please visit our Units page to find out this information on release dates.

 

Can I obtain a Unit of Competency to validate before I make my decision to purchase?

If you would like to see a sample unit, please contact us via email with your details and we will send you HLTWHS002 - Follow safe work practices for direct client care. You can then validate the UOC to be assured of the SUPPORT by SDL quality processes.

 

What is the process for ordering from here?

To place an order, please send us an email to admin@supportbysdl.com and we will email you an order form.  Alternatively, you can contact us using the web form below.

 

Can I buy the SUPPORT by SDL system for certain Units of Competency but not others?

Generally we can tailor orders for customers but there are some limits to what we can do, so please contact us and let us know what you want to order.

Can I buy parts of the SUPPORT by SDL system?

The SUPPORT by SDL resources are a system for each UOC. Each part is designed to work with the others to provide a no gaps learning experience. So we provide the whole system only.

Can I get the SUPPORT by SDL system electronically?

We have a simple user Agreement that allows RTO’s to use all of the Assessment materials in electronic format. This allows for an RTO to insert their own logos, tailor instructions or to do other basic changes. The electronic assessment materials can then be used on the RTO’s Learning Management System, or printed, as needed, to match the number of hard copy learning materials (Magazines) purchased. Please contact us to find out the launch date of our LMS.

 

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