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Reducing audit risk and cost for RTOs.


CHC33021 - Certificate III in Individual Support Learning and Assessment Resources


Why use Support by SDL?

Our resources pass audit

Our resources have a proven track record of passing audits! They are highly compliant and align with relevant industry standards. 

Our resources improve the student journey

Our resources are written in a way that students can easily understand and feature extensive imagery and quizzes to engage learners. We promise that the student journey will be enhanced with the use of our resources.

Support every step of the way

We will provide you with support with the implementation process. From initial setup to ongoing support, we ensure that integrating our resources into your RTO is as seamless and straightforward as possible. 

We have a rigorous continuous improvement system

We gather feedback from auditors, trainers, students, validators, and compliance personnel. This feedback is integrated into our Continuous Improvement System,
resulting in regular updates to our resources. 

We offer our resources in multiple ways

Our resources are available in multiple formats: hard copy, a blend of hard copy and online, or fully online. RTOs can use the Support by SDL LMS for free with the purchase of resources, or if you have your own LMS, we provide you with LTI links for seamless integration.

Reduce development costs

Developing resources is time consuming and expensive. Let us do all of the hard work for you – it’s what we are good at! You can also rest assured knowing that our resources are validated by hundreds of RTOs giving you peace of mind knowing they are compliant and effective. 


Online Resources

We offer a range of online and eLearning options for RTOs.


Our online resources are designed around enhancing the student journey.


They are easy to use, super visual and engaging to students. 

Hardcopy Resources

Our signature hardcopy learning materials are very popular with students and trainers.


There are numerous resource package options available that range from hardcopy only to a combination of online and hardcopy resources.


Some of our customers

  • What do I get when I purchase resources?
    Each Unit Of Competency (U0C) purchased will include the following documents: Learning Materials – Each student receives their own copy which can be purchased hardcopy or online. Evidence Map – A mapping document that outlines where evidence is collected. Student Assessments – You have the option to receive these printed for each student or online. Marking Guides – These provide benchmark answers for marking purposes. Observation Checklists and Performance Benchmark Guidelines – These documents must be used together when collecting Performance Evidence Classroom teaching resources – These are in the form of PowerPoints to be used to assist teaching. Policies and Procedures Manual – These are directly aligned to the Training Package and are general enough to adopt for training purposes for your RTO. Click here to view samples of our hardcopy resources. Click here to view samples of our online resources.
  • How much does a Unit of Competency (UoC) cost?
    Typically, a UoC will cost on average $27.40 (excl GST) per unit per student. Discounts are available at certain times of the year and for large volume purchases. Please contact us for a quote.
  • What units do you have available?
    We currently have the following CHC33021 - Certificate III in Individual Support units available: HLTINF006 - Apply basic principles and practices of infection prevention and control HLTWHS002 - Follow safe work practices for direct client care CHCDIV001 - Work with diverse people CHCCCS031 - Provide individualised support CHCCCS038 - Facilitate the empowerment of people receiving support CHCCCS040 - Support independence and wellbeing CHCCCS041 - Recognise healthy body systems CHCCOM005 - Communicate and work in health or community services CHCLEG001 - Work legally and ethically
  • Can I obtain a Unit of Competency to validate before I make my purchase decision?
    If you would like to see a sample unit, please contact us via email with your details and we will send you HLTINF006 - Apply basic principles and practices of infection prevention and control. You can then validate the UoC to be assured of the Support by SDL quality processes. If you need to see more than one UoC, please contact us and we have a Loan Agreement that can be entered into for certain RTOs.
  • Do you have minimum order purchase requirements?
    Yes, we have minimum purchases for first time orders. Once you become a customer, you can order as you need with 30 day payment terms. If you require up to 2 UoCs, you must order for a minimum of 10 students per unit. If you require more than 2 UoCs, you must pay a pre-payment of $5000. This amount will be kept in credit for future orders made with Support by SDL.
  • Can I purchase resources under an unlimited Licence?
    No, our resources are strictly to be purchased per unit/per student/per year. We do not allow teacher copies, classroom copies or photocopying of resources. Each student must receive their own set of resources to keep. An Agreement must be signed annually to obtain the rights to use our resources.
  • Can I buy parts of the Support by SDL system?
    The Support by SDL resources are a system for each UoC. Each part is designed to work with the others to provide a no-gaps learning experience. So we provide the whole system only.
  • Can I get the Support by SDL system electronically?
    We have a simple user Agreement that allows RTOs to use all of the assessment materials in electronic format. This allows for an RTO to insert their own logos, tailor instructions or to do other basic changes. The electronic assessment materials can then be used on the RTO’s Learning Management System, or printed as needed, to match the number of hard copy learning materials purchased.

Frequently Asked Questions (FAQ)

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